Return Policy

Small quantities are considered prototype quantities and cannot be returned since the cost of reinspecting and handling them is generally higher than the value of the parts. Larger quantities may not be returnable depending on the ability to resell these parts within a reasonable time period. Special runs are not returnable.

All returns must be authorised, and an Authorisation Number is required. Please contact our Customer Service at sales@assocspring.co.uk or by phone at +44 1386 44 33 66 Unauthorised returns will be returned at the customer’s expense.

All authorised returns must be in their original packaging and labelling to ensure lot control integrity. Parts cannot be altered or used in any fashion. Parts from separate lots cannot be mixed.

A restocking fee will be charged to authorised returns. Additional charges may be required for reinspection, cleaning and repackaging. Credit for damaged parts will not be issued. All returns will be shipped to the authorised return center prepaid by sender. Actual credit issued will be for the quantity of acceptable parts at the original piece price, less the restocking charge, less the original freight and any other charges that are necessary to return the parts to a saleable condition.